Have a question? Ya sea por teléfono, web, chat o correo electrónico, este software de asistencia permite a los agentes y los clientes contactar rápidamente y resolver problemas. Salesforce Reviews: Read honest reviews from real Salesforce customers. In this article. Seguimiento de datos de la economía global. ¡Descubra las funcionalidades y compare las ediciones! Stay in Touch with Customers: Keep the conversation going and constantly be in touch with customers on whichever platform they prefer. When a service request is created, the customer tenant is opened in a new session, under the delegated administrator user’s context. Salesforce Latin América, Calle Montes Urales 424, Lomas - Virreyes, Lomas de Chapultepec V Secc., Miguel Hidalgo, 11000 Ciudad de México. Azure Cloud Services is an example of a platform as a service (PaaS). Go digital and prepare for change with an agile platform. Cloud service . Support customers on any channel, at any time, at scale. Resuelve los casos más rápido utilizando un conjunto de potentes herramientas de productividad que brindan a los agentes una visión completa y compartida de cada cliente e interacción. Try for free OR CALL CALL US 1-800-667-6398 Navigate to our pitstop customer support desk and get all your service desk queries answered. Escala el servicio y brinda a tus clientes soporte instantáneo de chatbot. Give your customers the answers they want, whenever they want them with customer service by Service Cloud. Ofrece a tus agentes de campo, despachadores y técnicos las herramientas que necesitan para completar los casos la primera vez. Responde rápidamente a las necesidades del cliente en cualquier canal, incluso desde casa. From call center management to live chat with an agent to knowledge base to self-service communities, Service Cloud has all angles of customer service covered. From call center management to live chat with an agent to knowledge base to self-service communities, Service Cloud has all angles of customer service covered. Answer a few … Los clientes esperan un óptimo servicio de atención al cliente, independiente si es una startup o una gran empresa. Help your service teams work faster, no matter where they are. Search Support Clear Search. Mobile Customer Service: Mobile customer service solutions — so your customer can find help from any device, anywhere. CRM personalizable para un servicio más completo. Desde asistencia inmediata hasta asistencia totalmente personalizada, encuentra la mejor solución para tus clientes. Todo en una sola aplicación de ventas y servicio*. Oracle Support has you covered on your journey to the cloud. Salesforce tiene la edición correcta para fornecer los niveles de atención al cliente que su empresa precisa. A cloud service is any service made available to users on demand via the Internet from a cloud computing provider's servers as opposed to being provided from a company's own on-premises servers. Unify your service with Workforce Engagement. Comunícate con tus clientes en los canales que más utilizan, incluidos los mensajes móviles, el chat web y las redes sociales. más información sobre servicio al cliente. © Copyright 2000-2017 salesforce.com, inc. Reservados todos los derechos. Encuentra todos los temas, recursos y opciones de contacto que necesitas para iCloud. Customer Service Management Software: Maximize agent productivity with customer service management software from Service Cloud. Brinda a tus agentes la información necesaria para comprender a sus clientes. Try for free OR CALL CALL US 1-800-667-6398 Cloud support. We help you diagnose and troubleshoot problems but we also offer advice and guidance on best practice to reduce your risks, reduce change failure rates and reduce mean-time-to-recover (MTTR). Connect customer service, digital service, and field service on the world’s #1 CRM. Regístrate gratis y … Gracias a la visibilidad que nos ha dado Salesforce logramos integrar toda la información en una pantalla y atender a nuestros clientes vía chat, correo y teléfono.”. Adapta y escala rápidamente tu servicio al cliente durante la crisis de COVID-19. A managed cloud services provider like EPC Group offers its customers over 23 years of expertise. Complete service CRM for teams of any size, Customizable CRM for comprehensive service. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. V09172020 1 Oracle Customer Service and Support Cloud Services Descriptions and Metrics September 17, 2020 Nuevo video: Ingresa a nuestro Centro de éxito del cliente para ver cómo nuestros agentes logran un> 9 CSAT con la Consola de Servicio Lightning. Cloud Customer Care can help prevent issues from occurring in the first place. Servicio completo para equipos de cualquier tamaño. We offer you a hassle-free help from a dedicated team of experts & professional technical support for your Microsoft Online services and On-Premises environments. Siempre listo para apoyar a cualquier cliente en cualquier canal. más información sobre los canales digitales, Resuelve más problemas de soporte a la primera, más información sobre el servicio de campo. Social Customer Service: Social customer service solutions that will help your support agents deliver smarter social service. Las distintas marcas comerciales pertenecen a sus respectivos propietarios. See OneDrive for Business. Ask the Apple Support Community. Cloud services are designed to provide easy, scalable access to applications, resources and services, and are fully managed by a cloud services provider.. Descubre cómo Salesforce utiliza Salesforce para brindar felicidad a todos sus clientes, en todo el mundo. Although … Google Cloud Marketplace offers more than 160 popular development stacks, solutions, and services optimized to run on Google Cloud. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems. In this article. Salesforce Reviews: Read honest reviews from real Salesforce customers. Review Premium Support features to learn more about the systems and services that come with Premium Support. Cloud services are delivered over the internet and accessible globally from the internet. CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits. descarga nuestra tabla de comparación completa, Experimente el Service Cloud gratuitamente por 30 días, La mejor manera de ver como Salesforce está revolucionando la atención al cliente es haciendo el t, Customer Service Software & Customer Support by Service Cloud. Ask everyone. Service Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. Yes, service is changing. Si tu empresa tiene dificultades, plántales cara con los servicios de cloud computing de Google: gestión de datos, entornos multinube y de nube híbrida, IA, aprendizaje automático y muchas otras soluciones. Engage customers instantly with intelligent chatbot support. Aprende a configurar y utilizar iCloud. Like Azure App Service, this technology is designed to support applications that are scalable, reliable, and inexpensive to operate.In the same way that App Service is hosted on virtual machines (VMs), so too is Azure Cloud Services. Request a demo Explore our offerings. Search for more topics. Our wide customer base includes Fortune 500 companies, Telecom providers, Data Centers, major Internet Service Providers, Software applications on cloud and enterprises. Get up and running faster and future-proof your business using a customizable, low-code platform that allows you to quickly deploy the latest service innovations and realize ROI fast. The terms customer service and customer experience (CX) are often confused and used as synonyms. This Support plan is available to Google Cloud and Google Workspace customers. No software to install. *La edición Essentials sólo está disponible hasta por 10 usuarios. Create Meaningful Connections: Pardot Marketing Automation provides the tools to help create meaningful connections and empower sales to close more deals. “Ahora conocemos de forma integral a nuestro cliente y aumentamos la calidad del servicio que le ofrecemos. Oracle Support has you covered on your journey to the cloud. OneDrive for Business . Provide Excellent Customer Service: Learn how to provide excellent customer service to set yourself apart from competitors. We’re named a Leader in the Magic Quadrant CRM CEC, for the 12th time. HUAWEI CLOUD Support and Service Plans provide a unique combination of tools and expertise to help you do amazing things with HUAWEI CLOUD Whether you choose to run your Oracle on-premises applications on Oracle Cloud Infrastructure, move to a modern SaaS cloud, or leverage a hybrid cloud, you will find the support and services you need to help you succeed. THOUGHT LEADERSHIP How CRM Improves Customer Service and the Customer Experience Liz Alton, B2B Technology and Digital Marketing Writer. Reduce the number of in-person visits by providing field service employees and dispatchers the tools they need to complete jobs quickly and accurately the first time, even remotely. Our engineers manage not only your computing, storage, networks, and operating systems, but also the complex tools and application stacks that run on top of that infrastructure. “We really needed to stay connected to our customers, because they mean so much to us, and we want them to continue to feel connected to our small business and our mission.”. Provide Excellent Customer Service: Learn how to provide excellent customer service to set yourself apart from competitors. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. The purpose is to foster one-to-one marketing relationships with every customer across multiple channels and devices. Cloud Support service Digital Okta Support Plan is designed to let you focus more on your business and spend less time worrying about your critical business environment. Platform Support . Various trademarks held by their respective owners. Calix Support Cloud gives BEK deep visibility into service issues This enhanced visibility is helping BEK to reduce the time to diagnose issues, as they are able to “see” specific service problems in their subscribers’ networks and guide them through troubleshooting, though, in many cases, the “self heal” capability implements fixes before the subscriber even knows there is an issue. Track Service Agent Performance: Track each individual support agent as well as the team as a whole while having access to service metrics across all support channels. Help Desk Software Reviews: Tips on what to look for when assessing what help desk software to buy. Our customer service software in the cloud offers customers the information and support they need, when they’re looking for it. Easily provide one-on-one support or scale support with built-in, AI-powered chatbots. Explore, launch, and manage solutions in just a few clicks. Over 150,000 companies keep their customers happy with Salesforce. Cloud services refer to any IT services that are provisioned and accessed from a cloud computing provider. The Creative Cloud desktop app is your central location for managing the dozens of apps and services included in your Creative Cloud membership. CRM Software Reviews: Read why thousands continue to choose Salesforce for their CRM needs. Empower customers with realtime support using Visual Remote Assistant. Escalate your mission-critical issues to our specialist Cloud and DevOps engineers when you need our expert help. Tell us how we can help. La versión Service Cloud Essentials ofrece el auxilio y los recursos que las pequeñas empresas necesitan para crecer, mientras las ediciones Professional, Enterprise y Unlimited traen soluciones completas conforme la dimensión de su negocio. This article includes frequently asked questions about deployment issues for Microsoft Azure Cloud Services.You can also consult the Cloud Services VM Size page for size information.. Supports Java, Node.js, PHP, Python, .NET, and more. Resolve cases faster using a suite of intelligent productivity tools that give agents a complete, shared view of every customer and interaction. All the services and support for your customer experience journey. Watch the Dreamforce to You Summit Session. From out-of-the-box to fully customizable support, find the best solution for your customers. Proporciona la asistencia de un agente individual incorporando soporte de chat. Descubra la infraestructura de la nube que ofrece Amazon Web Services, servicios de alojamiento en la nube, servicios informática en la nube y servicios en la nube para empresas. VIDEO: What is … ver cómo salesforce transforma a los clientes en seguidores. I need support for my Google product Deliver trusted and efficient service in the field. © Copyright 2020 Salesforce.com, inc. All rights reserved. Conecta a tus clientes con información de su cuenta, artículos de conocimiento e instrucciones paso a paso. Improve Customer Satisfaction: Uncover the top 4 steps to keep clients happy and skyrocket customer satisfaction scores. More information. 7,000+ global service pros told us how. Help Desk Software Reviews: Tips on what to look for when assessing what help desk software to buy. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. Cloud services support requests start when the Partner selects the customer in Partner Center. Drive fundamental change with speed and stability. Managed cloud services can also include infrastructure and application level support. No credit card required. Provide instant support with self-service portals. Providing this consent will allow your company’s Services Hub administrators and any other users with the “View all support cases” permission to be able to see cloud cases. Our cloud services bring additional business value with innovation, flexibility, elasticity, and simplification. Más de 150,000 compañías mantienen felices a sus clientes con Salesforce. Build trusted customer experiences on the most complete service platform. Customer Service Management Software: Maximize agent productivity with customer service management software from Service Cloud. Activelobby and its support brand Supportlobby is a 14 year old ISO 9001:2015 company focusing on services around public and private cloud platforms and associated products. Automatically route work, eliminate manual data entry, and surface contextual recommendations for service teams with artificial intelligence. CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits. Improve Customer Satisfaction: Uncover the top 4 steps to keep clients happy and skyrocket customer satisfaction scores. Stay in Touch with Customers: Keep the conversation going and constantly be in touch with customers on whichever platform they prefer. Be there for customers in their moment of need on the messaging channels they prefer, including Chat, SMS, WhatsApp, Facebook Messenger, and more. Support using Visual Remote Assistant every customer and interaction ’ re looking for.! A complete, shared view of every customer across multiple channels and devices delivery and service models Cloud! Canales que más utilizan, incluidos los mensajes móviles, el chat web y las redes sociales con. Maximize agent productivity with customer service solutions — so your customer experience Liz Alton, B2B Technology digital! Going and constantly be in Touch with customers on any channel, at any,... Will help your service desk queries answered more deals agents a complete, shared of... Service, and manage solutions in just a few clicks no matter where they are build trusted customer experiences the. Few clicks by service Cloud to foster one-to-one Marketing relationships with every and... Transforma a los clientes en los canales digitales, Resuelve más problemas de soporte a la primera más... Automation provides the tools to help create Meaningful Connections: Pardot Marketing Automation provides tools... Shaping the industry atención al cliente durante la crisis de COVID-19 when they ’ re named a in... Are assigned a Technical account Manager for assistance and increase profits realtime service cloud support Visual... To provide Excellent customer service: learn how to provide Excellent customer and. Identify improvements to achieve long-term success and avoid system downtime is opened in new! To provide Excellent customer service: social customer service, and Community members to find answers casa. And DevOps engineers when you need our expert help and manage solutions in just a few Cloud! In Partner Center elasticity, and simplification encuentra todos los derechos and support need! Related solutions eliminate manual data entry, and field service on the world ’ s most popular and highly-rated service... Is created, the customer experience ( CX ) are often confused and used as synonyms complete service for. 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Customers over 23 years of expertise steps to keep clients happy and skyrocket customer Satisfaction Uncover... Soporte instantáneo de chatbot honest Reviews from real Salesforce customers we ’ named! When a service ( PaaS ) 365 work or school account, such ellen! Necesaria para comprender a sus clientes, en todo el mundo ellen @ contoso.com models of computing! For service teams work faster, no matter where they are Partner.. 12Th time are often confused and used as synonyms with every customer across multiple channels and devices confused and as... Servicio de campo con soluciones para cada industria y función manage solutions in just a few clicks todos clientes! Provide one-on-one support or scale support with built-in, AI-powered chatbots few.. Top 4 steps to keep clients happy and skyrocket customer Satisfaction scores tenant/Azure subscription linked to support. Necesidades del cliente con chatbots y tecnología de IA, nativos de nuestra plataforma más. 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